Shipping policy
Shipping Policy
Thank you for shopping with Kusaya. We are committed to delivering your handcrafted products safely and on time.
Processing Time All orders are processed within 3–5 business days. Since each piece is handmade, some items may require additional preparation time.
Shipping Times
- United States: 7–14 business days
- International orders: 14–21 business days
Shipping Rates
- Free shipping on all orders over $100 USD
- Standard shipping: calculated at checkout based on destination
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Customs and Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in the order total.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us at within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
For any shipping questions, please contact us through our Contact page.